At LittleWrist.co.uk, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee to give you peace of mind when shopping with us.

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1. Eligibility for a Refund

To qualify for a full refund, the following conditions must be met:
✅ The return request must be made within 30 days from the date of delivery.
✅ The item must be unused, undamaged, and in its original packaging with all accessories and manuals included.
✅ The item must be in resellable condition without any signs of wear, damage, or modifications.
✅ Proof of purchase (order number or receipt) must be provided.

💡 Please Note:

• Items that are returned used, damaged, or missing original packaging may not qualify for a full refund.
• If an item is defective upon arrival, please see our Defective or Damaged Items section below.

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2. How to Request a Refund

If you would like to return an item for a refund, follow these simple steps:

Step 1: Contact Us for Approval

📩 Email our support team at Support@littlewrist.co.uk with the following details:

• Your order number
• The reason for the return
• Clear photos of the item and packaging (if applicable)

⏳ Approval Time: Our team will review your request and respond within 24-48 hours with return instructions.

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Step 2: Ship the Item Back

Once your return is approved, you will receive the return shipping address. All returns must be sent to our fulfilment partner at:

📦 Return Address:
Systemise Fulfilment Center
[Full Address of the Fulfilment Center]

🚚 Return Shipping Costs:

• Customers are responsible for return shipping costs, unless the item is defective or an incorrect item was sent.
• We recommend using a tracked shipping service to ensure the item reaches us safely.

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Step 3: Refund Processing

Once we receive and inspect the returned item:
✔️ If the return meets our refund criteria, we will process your full refund within 3-5 business days.
✔️ The refund will be issued to your original payment method.

💰 Refund Timeframe: It may take an additional 3-7 business days for the refunded amount to appear in your bank account, depending on your payment provider.

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3. Exchanges Instead of Refunds

We offer exchanges if you prefer to swap your item for another product.

🔄 Exchange Policy:

• Exchanges are only accepted for unused items in their original condition.
• If you wish to exchange for a different item, the difference in price (if any) must be paid.
• Contact our support team at Support@littlewrist.co.uk to initiate an exchange request.

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4. Order Cancellations

• Orders can be automatically canceled within 24 hours if you change your mind.
• Once an order has been processed or shipped, cancellations are no longer possible. In this case, you may return the item after receiving it.

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5. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately:

📧 Email: Support@littlewrist.co.uk
📷 Include clear photos/videos showing the issue.

🔹 Resolution Options:

• We will offer a replacement at no extra cost.
• If a replacement is not available, we will issue a full refund.
• We will cover return shipping costs for defective or incorrect items.

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6. Chargebacks & Disputes

We kindly ask customers not to file chargebacks or disputes without first contacting us. Resolving issues directly with our support team ensures a faster refund or replacement process. Disputes may cause unnecessary delays in processing refunds.

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7. Warranty Information

• All our products come with a 30-day money-back guarantee.
• For products priced above £100, there may be an extended warranty of 6-10 months, depending on the item. Check the product description or contact our support team for warranty details.

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8. Contact Us for Assistance

For any return or refund inquiries, feel free to reach out:

📧 Support Email: Support@littlewrist.co.uk
📞 Phone: +44
🌍 Website: www.LittleWrist.co.uk

We are here to help and ensure a smooth return and refund experience! 😊